cancel
Showing results for 
Search instead for 
Did you mean: 

I wanted to view my plan

Leary
Joining in

I wanted to view my plan but I get the message "This action cannot be carried out as the Financial Account has a soft lock active"

 

After viewing previous posts I havent had any correspondence regarding any changes

1 ACCEPTED SOLUTION

Accepted Solutions

John_GS
Forum Team
Forum Team

Hi @Leary 

Thanks for joining me on PM and allowing me to look into this for you.

If you ever need anything in the future, please pop back to our Community forums.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

See where this Helpful Answer was posted

2 REPLIES 2

John_GS
Forum Team
Forum Team

Hi @Leary 

Thanks for posting and welcome to the community.

Sorry for the confusion over the online account and the Soft Lock. 

I'll send you a PM now to assist further,

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi @Leary 

Thanks for joining me on PM and allowing me to look into this for you.

If you ever need anything in the future, please pop back to our Community forums.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill