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I want to pay off my iphone

Spent all weekend trying to call you- you’re still having technical problems. You won’t let me access my mobile account either So I’m stuck. Please contact and let me know how I can pay off my phone. Thank you 

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Re: I want to pay off my iphone

The only way I have managed to get anyone at Virgin to speak to me is by asking (time and time again) that they raise a complaint, then a manager will eventually speak "at" you (not to you).

If you don't agree with what they say, ask for a letter of deadlock, then take it to dispute resolution: https://www.cedr.com/consumer/cisas/complainnow/

Don't forget to report this to Ofcom as well - https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring - Virgin can't be allowed to continue this way.

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Re: I want to pay off my iphone

Hi ChrissyB, thanks for your post.

 

I'm sorry you've had problems getting in touch on the phone. Unfortunately this isn't something we can help with via the community - please send a text to +44753 305 1809 with a brief description of the problem and the relevant team will be able to assist further.

 

Tom

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