Re: I want to deactivate a number but I can’t seem to get stac code
Thanks for coming back to me Hayley2050,
So is this a case of trying to switch your Virgin Mobile number from one SIM to another?
If this is the case, we cannot do this between two SIM cards from the same provider.
If you want to keep the number of the SIM card you want to deactivate, my advice would be to upgrade that SIM card to a mobile tariff you would like and cancelling the new SIM card. To do this it would best to call 0345 600 0789