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Sheenak
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I want to change the mobile number from the one sent with my Oomph package

We have recently left Sky to join Virgin media and have taken out a new Virgin Oomph package and received a Virgin mobile Sim card but do NOT want to use the number provided as my husband already has a Virgin Mobile sim card on a Sim Only pay monthly agreement and wants to keep his number and have it linked to our new agreement.

When contacting "Andy" at Virgin in the UK before Christmas we were advised that the Virgin system was down and he couldn't run the credit check that he advised was required to carry out the change.

He also promised to call us back the following Monday, we're still waiting!

We contacted "Joanna" in the Philippines yesterday who put us on hold for over 20 minutes before we finally gave up.

All we want to do is have my husbands mobile number linked to our new agreement, why is this proving to be so difficult????

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enlli
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Re: I want to change the mobile number from the one sent with my Oomph package

@Ryan_N  

One for you, I think

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zak_M
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Re: I want to change the mobile number from the one sent with my Oomph package

Good afternoon @Sheenak

 

We can get this sorted for you no problem. 

 

I am going to drop you a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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Zak_M
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Re: I want to change the mobile number from the one sent with my Oomph package

Good morning @Sheenak 

 

Thank you for coming back to me and letting me know that this has now been resolved. 

 

Kind regards,

Zak_M

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