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Robertjlucas
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I’ve placed an order for a phone but I’ve heard nothing

I’ve placed an order for a Apple iPhone and Apple Watch but I still haven’t received my order and I’ve been waiting over a month. I’ve phoned and spoken to an advisor, used web chat and I finally gave up and reordered the same deal last week but the same thing has happened again. I was told during my conversation that my account had been “red flagged”(presumably because I missed one security check phone call) and I wasn’t told why. I was told that this would be rectified within 3 to 5 days. That was over 2 weeks ago. 

Ive never encountered a company that doesn’t want people’s business and I’m sick of checking my emails and waiting for a phone call everyday. 

I want an answer now.

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Martin_N
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Re: I’ve placed an order for a phone but I’ve heard nothing

Hi Robertjlucas,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issues you've had with this order. 

 

What I will do is private message you so I can look into this. 

 

^Martin

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