Virgin Media Community

[brambarqua]

Hello,

I've lost my sim card - I know the mobile number - I would like to request a replacement please.

Regards

[Ryan_N]

Hi brambarqua, 

Thank you for your post. 

No problem - I can sort that for you 🙂 I will send you over a private message. 

Cheers. 

[Ryan_N]

That's all sorted for you - the SIM card will be with you within 3-5 working days 🙂 

You don't need to activate it when it comes, just pop it straight in your phone. 

Cheers. 

[Clint-Hennessey]

Hi my old lady lost my sim im abroad and she got my other mobile how can i order another one please

[Megan_L]

Hi Clint-Hennessey,

Thanks for using the forums to get this issue with your mobile services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

I am sorry to hear your other half has lost your SIM whilst you're abroad. 

Can I ask if this means your handset has also been lost along with the SIM? 

Also, if this is the case, was the handset purchased from us? 

Thanks,

Megan_L