Hi Clint-Hennessey,
Thanks for using the forums to get this issue with your mobile services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I am sorry to hear your other half has lost your SIM whilst you're abroad.
Can I ask if this means your handset has also been lost along with the SIM?
Also, if this is the case, was the handset purchased from us?
Thanks,
Megan_L