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I've had poor signal since I bought my new house last August (2019)

I have tried and failed on numerous attempts to contact Virgin customer services, have been on hold for 40 minutes when the call dropped - due to aforementioned signal. And even called the complaints line which puts you on hold for 10 minutes before telling you there is nobody in the center to answer your queries. Very frustrating system in general. 

I'd like for this issue to be resolved ASAP - or for my contract to be cancelled - I have just set up a business and I can not continue to work like this. 

 

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Re: I've had poor signal since I bought my new house last August (2019)

Not every network works in every location, and none has guaranteed coverage.

Is the signal better outdoors?  Do you have a landline phone?

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Re: I've had poor signal since I bought my new house last August (2019)

I don't have a landline phone - and the signal is definitely better outdoors - it works most places except in my house or garden.
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Re: I've had poor signal since I bought my new house last August (2019)

Then all you can do is check if another network has a better signal there. 

Incidentally, Virgin Mobile is in the process of changing to a different network, so the coverage may change for better or worse when that happpens.

You would be safer with a landline.

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