I've had poor signal since I bought my new house last August (2019)
I have tried and failed on numerous attempts to contact Virgin customer services, have been on hold for 40 minutes when the call dropped - due to aforementioned signal. And even called the complaints line which puts you on hold for 10 minutes before telling you there is nobody in the center to answer your queries. Very frustrating system in general.
I'd like for this issue to be resolved ASAP - or for my contract to be cancelled - I have just set up a business and I can not continue to work like this.