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AMJF
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I transferred my VM phone number to another provider - When is my VM account closing?

Earlier this month, I decided to PAC my Virgin Mobile number (07305 442391) to Id Mobile instead, with a view to closing my Virgin Mobile account but keeping the number. When will my Virgin Mobile account be closed, and what more will I have to pay, if anything?

 

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BenMcr
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Re: I transferred my VM phone number to another provider - When is my VM account closing?

You'll find the details on what happens here

https://www.virginmedia.com/help/virgin-mobile-how-do-i-cancel-my-contract
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I work for Virgin Media - but all opinions posted here are my own
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AMJF
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Re: I transferred my VM phone number to another provider - When is my VM account closing?

I've seen that page already, but it doesn't tell me WHEN these events will happen. How long will I have to wait?

 

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enlli
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Re: I transferred my VM phone number to another provider - When is my VM account closing?

Your account should close the day the number transferrs. However, if there are any outstanding payments they may take till your next refresh to appear. 

Rule of thumb. One month after the transfer

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AMJF
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Re: I transferred my VM phone number to another provider - When is my VM account closing?

As of now, the account for Virgin Mobile is still open, although there are no more payments and the balance is for "information only". How do I close it?

 

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enlli
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Re: I transferred my VM phone number to another provider - When is my VM account closing?

Mine stayed available open for a while if I remember. If the number has transferred then they can charge you for anything

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Emily_G
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Re: I transferred my VM phone number to another provider - When is my VM account closing?

It should close automatically after 90 days of the SIM card not being used.

 

Thanks, Emily.

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