I have two mobile phone accounts I no longer need.
The Virgin Media account was closed when we left UK in July and the boxes returned.
I just want my final phone bills but communication is deliberately made difficult. There is no email address. I can only change my address to a UK one, the website doesnt allow you to enter an overseas address. When you purposely get up early to talk to a human being during UK office hours and get a message saying you will have a long wait due covid,and you hang on paying, international call rates, then get a message saying "our offices are now closed" one gets slightly p....ed off
I can understand that must be frustrating pfm1, I am sorry that this experience hasn't been smooth for you.
So just to confirm, are you just wishing to clear the balance on the account, or are both SIMs still active and need cancelling?
Unfortunately we are unable to take payments from the Community Forums, however if easier, please pop us a text on 0753 305 1809 and our team can help you further and take a payment from there. I understand that you would still need to pay for international texts, however you wouldn't need to wait on hold and worry about the minutes racking up.