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pfm1
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I now live in Australia.

I have a STAC to close my account, but like many other correspondents I am unable to contact you.  I have therefore cancelled my direct debit. Its the only way to communicate with you from here.

please email me my final bill

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enlli
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Message 2 of 11
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Re: I now live in Australia.

Just to let you know a STAC will only work when it is applied to another UK supplier.

Cancelled direct debits will now go on your credit file as defaults

The team here cannot handle disconnections 

+44345600780 is the number to call

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enlli
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Re: I now live in Australia.

Another simple way is make sure you STAC is valid (30 days) an get a family member or friend in the UK to apply it to their none Virgin phone. 

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Hayley_S
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Message 4 of 11
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Re: I now live in Australia.

Hello @pfm1,

 

Welcome back! Thanks for posting.

 

I am sorry to see that you have cancelled your direct debit for this.

 

Is this regarding a mobile account? I am slightly confused.

 

Many thanks,

Hayley
Forum Team



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pfm1
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Re: I now live in Australia.

yes

I have two mobile phone accounts I no longer need.

The Virgin Media account was closed when we left UK in July and the boxes returned.

I just want my final phone bills but communication is deliberately made difficult. There is no email address. I can only change my address to a UK one, the website doesnt allow you to enter an overseas address. When you purposely get up early to talk to a human being during UK office hours and get a message saying you will have a long wait due covid,and you hang on paying, international call rates, then get a message saying "our offices are now closed" one gets slightly p....ed off

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Beth_G
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Re: I now live in Australia.

I can understand that must be frustrating pfm1, I am sorry that this experience hasn't been smooth for you.

 

So just to confirm, are you just wishing to clear the balance on the account, or are both SIMs still active and need cancelling?

 

Unfortunately we are unable to take payments from the Community Forums, however if easier, please pop us a text on 0753 305 1809 and our team can help you further and take a payment from there. I understand that you would still need to pay for international texts, however you wouldn't need to wait on hold and worry about the minutes racking up.

 

Hope this helps,

 

Beth

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pfm1
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Message 7 of 11
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Re: I now live in Australia.

that is no good either.

All I get is an automated assistant which cannot cope with a cancellation.

regds

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newapollo
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Re: I now live in Australia.

Hi @pfm1 

Have you considered using a VoIP service like Skype as this will allow you to call the UK at much lower rates than roaming?

(+44 345 6000 789 from outside the UK)

Dave

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Natalie_L
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Re: I now live in Australia.

Hi prm1, 

 

Thank you for your reply. 

 

Are you able to try the suggestion from newapollo and let us know how you get on?

 

Thanks 

 

 

Nat
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pfm1
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Re: I now live in Australia.

I don’t need suggestions 

I can communicate on my Aussie phones.All I want to do is CANCELL MY WIGIN MOBILE ACCOUNTS!!!!

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