Menu
Reply
Djamberd
  • 12
  • 0
  • 1
On our wavelength
120 Views
Message 1 of 2
Flag for a moderator

I need a replacement sim card sent for my pay monthly sim only contract

My sim card has expired as I didn't receive a new sim card.

My services have stopped and I cannot find an option to get a sim card sent to my address.

Someone pretending to be from Virgin Mobile has just called me from 03454541111 asking me for credit card details for delivery costs to send another sim card to my address.  I may have compromised the security of my account as I disclosed my address and date of birth, but would not give card details over the phone.  She also gave me this number - 08450450130 and also 2390208.

I'm shocked that this has happened and am not sure how I can secure my account details!

Please send a replacement sim card to me and please help me to secure my account.  I am having anxiety over this!

0 Kudos
Reply
Zoie_P
  • 2.16K
  • 100
  • 171
Forum Team
Forum Team
57 Views
Message 2 of 2
Flag for a moderator

Re: I need a replacement sim card sent for my pay monthly sim only contract

Hi Djamberd,

Thanks for your post 🙂
I can confirm that 0345 454 1111 is our number, I can get a new sim sent out for you and if you were charged for postage I will credit it back. I will pop you over a private message asking for some details. Keep an eye open for the purple envelope 🙂

thanks,

Zoie

0 Kudos
Reply