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I need a PUK but cannot log into my Mobile Account (forgot password)

I got a new SIM for my mobile, inserted it OK but my attempts to set a SIM PIN resulted in the SIM getting blocked. I am unable to log into my mobile account, which I haven't used since 2014. I trie to use the password reset function but of course my SIM is blocked and I couldn't get the reset code that was pinged to me.

I cannot use my mobile, I cannot log into my Mobile Account. I don't know what to do.

Can anybody help please?

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Re: I need a PUK but cannot log into my Mobile Account (forgot password)

Hi Henry_Minute,

 

Thank you for your post. I'm very sorry to hear about this. 

 

I will private message you so we can look into this. 

 

^Martin

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