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nickwhittaker
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I'm locked out of my voicemail while abroad

How do I get back in or reset pin? I am abroad and cannot access important message

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Alex_RM
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Re: I'm locked out of my voicemail while abroad

Hi nickwhittaker,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear you're having an issue accessing your voicemail, have you been able to sort this since posting?

 

Let me know if not and I can pop you over a private message to help.

 

Alex_Rm

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nickwhittaker
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Message 3 of 6
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Re: I'm locked out of my voicemail while abroad

Since arriving back in UK, I could access the voicemail.

 

However, it worries me that the next time I go abroad on roaming, I will have the same problem

 

Regards

Nick

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Alex_RM
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Message 4 of 6
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Re: I'm locked out of my voicemail while abroad

You can find information on how to access your voicemail abroad here

 

Alex_Rm

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nickwhittaker
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Re: I'm locked out of my voicemail while abroad

It mentions setting a Voice Mail PIN, is this the same as the SIM card PIN? I tried this when I was roaming, but it ended up locking me out

 

Nick

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enlli
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Message 6 of 6
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Re: I'm locked out of my voicemail while abroad

A Voicemal PIN is required to access your mailbox from another phone or when abroad.

You should set your own PIN in your Voicemal set up.

It is to protect you from having other people listen in. That's was the problem with the phone hacking scandal 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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