Virgin Media Community

[Luke198824]

I am confused on what network virgin mobile is using because the o2 store told me that virgin mobile is using the  Vodafone network and on Tuesday last week I went into the Vodafone store and they told me that virgin mobile is using the o2 network.

[newapollo]

Hi @Luke198824 

If you perform another network search like you did in  <<< January >>>  ('the list of networks that come up are Virgin and 3 UK and EE and o2-UK and 23432') then you are still on Vodafone.

If the network search came up with Virgin, 3 UK, EE and Vodafone then you would be on O2-UK. (whichever one isn't listed is the one you are on)

If an VMO2 customer is on one of the Volt packages, or buys an O2 sim then they will be O2.

[Jodi_S]

Hi Luke198824, 

Thanks for posting on our community forums. Sorry for any confusion caused over which network Virgin Mobile use. As our valued member @newapollo, has explained amazingly we use Vodafone and O2.

If you have any further queries regarding this information please come back to us . 

Kind regards Jodi. 

[enlli]

I certainly hope that some Virgin SIM cards are not running on O2.

Massive confusion ahead regarding coverage if it was.

[Luke198824]

Oh OK now can I find out if my virgin mobile sim card is working on O2 or Vodafone?

[Luke198824]

I'm on a virgin mobile contract and o2 contract on my my o2 contract account it said that I am able for volt benefits.

[enlli]

So you have 2 mobile contracts. One with Virgin and One with O2. The Virgin one uses Vodafone and the O2 one is naturally on O2.

If you have an O2 Contract and a Virgin Broadband contract at the same address this will get you Volt Benefits. 

Apply via My O2 

Read through this

https://community.o2.co.uk/t5/Volt/Volt-Megaguide/td-p/1541963

[archercj]

And just to confirm Enllis comments.

A few weeks ago I was on the Ooomph package which meant, as well as the Broadband and TV bundle I got a 'free' SIM that was labelled Virgin but piggy backed the Vodafone network (to further confuse matters a few months ago the same Ooomph bundle provided a Virgin labelled SIM which piggy backed the (far far better) EE network.

Anyway if you move to Virgin Volt you get a new SIM that is from O2 direct and your Virgin SIM is deactivated.

I suppose the confusion is that with Virgin/Vodafone you got one bill from Virgin for all services (including mobile). Now it is split into two - one for the Virgin services of broadband/TV (and Netflix if you are lucky lol) and one for O2 which is managed directly by O2 and not Virgin (as Vodafone was).

Nobody said it was easy LOL

[archercj]

Oh and I failed to add that if you stay with the Ooomph bundle you will still be on Vodafone (via Virgin). It's only Volt that gives you O2 at the moment.

[Molly_T]

Hi Luke198824, 

Thank you for coming back to us. Thanks to the community for their continued advice and support!

As Enlli advised you are eligible for VOLT benefits as you also have an O2 Sim!

You can read about VOLT benefits here: Supercharge your world with Volt | Virgin Media O2

You activate the benefits by heading to your My O2 account > 'More' Tab > 'Volt benefits' > 'Activate'. 

Let us know if there is anything else we can offer help and support with!
All the best.