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v_DECAY_v
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I'm an incorrect number

New virgin customer here, SIM and PAC code all done and dusted without a hitch....or so I thought.

It appears that my number has transferred ok when I make outgoing calls as far as I'm aware. But incoming calls are not working as expected.

My partner, who has been a virgin customer for a long time, can no longer call me and gets an automated "you have dialled an incorrect number" message when she tries even though the number is 100% correct. I'm concerned that others are experiencing the same and it's frustrating.

If it can't be rectified immediately I will be forced to terminate so would appreciate a response soonest.

Kind regards.

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v_DECAY_v
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Re: I'm an incorrect number

Anyone?

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Emma_C
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Re: I'm an incorrect number

Hi v_DECAY_v, 

Thanks for your post and welcome to our community. 

Very sorry you're having some issues since porting over, this isn't good. 

Due to the delay in replying can I ask if this has been resolved since you posted?

If not then can I ask the make and model of the phone you're using? 

Emma_C - Forum Team
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paul0363
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Re: I'm an incorrect number

Is wifi calling turned on on the device you're calling the number from?

If so, try turning it off and see if it works.  There seems to be an issue with newly ported numbers not being reachable through VM's wifi calling. (See other posts on this board.)

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