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I left Virgin Mobile but account still open

Hello,

Can anyone help - I left Virgin Mobile several months ago. I dealt with getting back credit I was owed last month, and I thought that would close my account but today I've had my monthly bill of ZERO. 

How can I get this account closed??

Thanks all!

 

 

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Re: I left Virgin Mobile but account still open

Have you been receiving bills of zero repeatedly, if this is the only one then I would imagine that the account will close shortly after this bill.

Matt
If I've helped please let me know 🙂

10 years in Technical Customer Service, Construction Trades and Administration - Now I'm a Furloughed Chef
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Re: I left Virgin Mobile but account still open

This is the first one I think. It took a while to figure out how to get the credit I had in the account back last month. But that was sorted so it's been zero for a while now and I would've thought it would have closed already...

So it should automatically close now? I don't need to talk to anyone like I did to get the credit back?

Thanks,

 

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