Virgin Media Community

[Chris5354]

Hello

Every time I make a call the person I am ringing can not hear my end. I have to ring a second time, it then works.

Its an iPhone 11 Max Pro

Any ideas please

[unisoft]

Another one reporting this, but according to Virgin, its always handset issue (despite it working for most before being changed to Vodafone).

[JoeKing1VM]

I totally agree with unisoft to a point.

It's just a nightmare getting passed Customer Service in the first place and talking with Technical Support that do their best to work with you.. 

But yes Customer Service will blame your device. 

[Lee_R]

Hi @Chris5354 thanks for posting and welcome to our community

Sorry to hear you're having issues with outbound calls.  Could you please advise me if it is specifically outbound calls only?

Regards

Lee_R

[Lee_R]

Sorry to hear you're having the same issue @unisoft.  Is your issue outbound calls only too?

Regards

Lee

[unisoft]

Yes, but Martin_N has being trying to resolve my issues since going EE > VodaF > EE with various teams.

On VodaF was inbound, switched back to EE and now outbound 😞

Just waiting on SIM number 3 at the moment.

Thanks

[Lee_R]

I am really sorry about your experience @unisoft.  

Are you currently liaising with Martin via private message?

Regards

Lee

[unisoft]

Hi, it was Martin_N and now it looks like Laurie has joined the party 🙂

Fingers crossed it can get resolved. SIM no 3 arrived and its cured two of my issues, but there still remains a critical one of people hearing me, or me being able to hear them that randomly happens on calls. This is the last outstanding issue by looks of it.