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Olddiggerblue
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I have been put on a 1Gb data only package .Want unlimited mins and text.

I have been put on a 1GB data only package when what i wanted was a 1 GB unlimited mins and ulimited text. All Virgin can  do for me is to upgrade to more data , still paying for mins and texts .Any thoughts please?

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David_Bn
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Re: I have been put on a 1Gb data only package .Want unlimited mins and text.

Good Afternoon Olddiggerblue,

 

Thanks for your post on our Community Forums and I'm sorry to see you've been placed on the incorrect tariff

 

Can you please advise me if you've been able to speak to our team since your post on Thursday to have this resolved?

 

Are you also a Media customer and have the SIM on an Oomph contract?

 

Kindest regards,

 

David_Bn

 

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Olddiggerblue
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Re: I have been put on a 1Gb data only package .Want unlimited mins and text.

Hi No i havnt spoken to virgin since posting last week.I have Virgin TV ,Broadband and 2 phones with Virgin for the last 10 years. Not aware that its oomph package .

Regards dave

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David_Bn
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Re: I have been put on a 1Gb data only package .Want unlimited mins and text.

Thanks for coming back to me, can you please advise me when you signed up for the SIM card that only had the data on it?

 

Thanks

 

David_Bn

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Olddiggerblue
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Re: I have been put on a 1Gb data only package .Want unlimited mins and text.

Hi David_Bn

Yes Started 24th June. Was cut off mid voice call because I had exceeded spending cap on 14th July. Couldnt understand since i was paying the correct amount in standing order . Looked at Virgin Mobile app and said it was data only .Spent many hours on phone trying to get back to the deal i thought i had., all to no avail.

Rgds dave

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David_Bn
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Re: I have been put on a 1Gb data only package .Want unlimited mins and text.

Thanks for coming back to me

 

Let's see if we can have this resolved for you

 

Check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

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