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I have been asked to send my address to receive a new Sim

I have been contacted my Virgin to provide my home address so i can receive a new sim.
I have been told i need this to continue using my phone.

I need my phone for work.


I have attempted to register but it keeps asking for my security question which i have no record of.
It then tells me to phone the helpline, but this is shut.
How can i get my address to Virgin?

Thank you

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Re: I have been asked to send my address to receive a new Sim

Hi AGraham,

 

Thanks for your post and welcome 🙂

 

I'm sorry you've had problems getting your address to us. We do need to get you on to one of our new sims to be able to provide the service, but don't worry I can take your details and get you a new sim sent out.

 

I'll pop you a private message now.

 

Thanks

 

Melissa

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Re: I have been asked to send my address to receive a new Sim

Thanks for sending us the details to help with this. 

Do let us know how you get on with the new SIM card 🙂

Emma_C - Forum Team
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