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I have an IPhone 11, for the last few days shows no service, can’t call or text, have reset etc multiple

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iPhone 11 can’t do texts or calls for last few days. Shows as no service , have rest and rebooted lots of times 


Not applicable

Have you tried your sim in another phone to see if it's the phone at fault.

Have you swapped from virgin to an o2 sim yet.

Has a payment been missed?

Did you buy your phone new, private or on contract, the more details the better to diagnose your problem

Very Insightful Person
Very Insightful Person
Also check this...

After a MacOS/iOS update, it may auto turn on Automatic Proxy Discovery for all Wi-Fi networks - so turn it off in network settings as per message 7 below.

In iOs go to Settings>WiFi> tap the blue”I” icon and scroll down and make sure Configure Proxy/‘ is set to off


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Hiya thanks for your response 

I got the I phone new a month ago and moved the sim over and it worked fine for three weeks, I think it is a Virgin sim though 

no payments missed 

Very Insightful Person
Very Insightful Person

Is it all over or just one location. for network faults for coverage 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hi @Kate1981,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues with your service with your new phone. We can understand this is not ideal and we want to best help. Just to confirm, have you tried the great advice given by @enlli. Do you need any further help with this?


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