on 26-07-2022 18:01
iPhone 11 can’t do texts or calls for last few days. Shows as no service , have rest and rebooted lots of times
on 26-07-2022 18:32
Have you tried your sim in another phone to see if it's the phone at fault.
Have you swapped from virgin to an o2 sim yet.
Has a payment been missed?
Did you buy your phone new, private or on contract, the more details the better to diagnose your problem
on 26-07-2022 19:05
on 26-07-2022 20:17
Hiya thanks for your response
I got the I phone new a month ago and moved the sim over and it worked fine for three weeks, I think it is a Virgin sim though
no payments missed
on 27-07-2022 08:00
Is it all over or just one location.
https://status.o2.co.uk/ for network faults
https://www.o2.co.uk/coveragechecker for coverage
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 27-07-2022 08:55
Welcome to our community forums and thank you for your first posts.
Sorry to hear you are having issues with your service with your new phone. We can understand this is not ideal and we want to best help. Just to confirm, have you tried the great advice given by @enlli. Do you need any further help with this?
New around here? Check out the do's and don'ts, in our Community FAQs