Virgin Media Community

[fhilly]

I can receive texts but cannot send texts, each time I try sending I get a notification "Couldn't send message”.  I am currently abroad in the UAE and also have a dual sim phone with a local sim.  I have tried all the self help I can find, checked I have not reached my spending cap, roaming on, hard phone reset, clearing cache etc. I can see similar posts but they do not state the fix.

[Ayisha_B]

Hi @fhilly,

A warm welcome to our Community Forums and thanks for your post.

Sorry to hear you're having some issues sending texts. 

Can you confirm if you've added the international dialling code when trying to send the text?

We have some info here on using your Virgin Mobile abroad and more info on charges for countries here

[fhilly]

Yes, I am trying to reply to a message so it automatically included the international dialing code. I have also tried sending myself a message.

[Ayisha_B]

Could you confirm if you are able to make calls okay? 

[fhilly]

Hi, I've just tested it and I cannot make calls either.

[Ayisha_B]

Are you using an Android device or iPhone? 

[fhilly]

Android

[enlli]

What's your spend cap like? If that's been used up you will not be able to call or text.

[fhilly]

I've checked my spending cap also and that is ok.

[Ayisha_B]

@fhilly

Thanks for confirming! As you’re using an Android phone, please can you do the following: Selects Apps from your home screen > Virgin SIM toolkit > Roaming > Mode > Manual > International. Once this has been done you might need to reboot. 

Let us know if this works for you.