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I can't send SMS or MMS on my new phone

Hi,

I recently took out a pay monthly deal on an iPhone SE and brought my number over from EE. The phone is working perfectly (iMessage included) apart from SMS and MMS messages which always fail to send to any contact. I have full signal and have tried looking online but have not managed to solve the issue.

Thanks!

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Message 2 of 16
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Re: I can't send SMS or MMS on my new phone

Have you got the mms and sms settings correct on your iphone? I'm hoping this helps.

https://bit.ly/3gbYjMc 

Tap Mobile Data Network.
Note: The input fields may allow you to enter more characters than listed in the configuration details.

Configuration details

If you’ve had a new SIM since December 2017

Internet APN Settings:

Name: Internet
APN: goto.virginmobile.uk
Username: None
Password: None
MCC: 234
MNC: 38
APN type: Default

MMS APN Settings:

Name: MMS
APN: goto.virginmobile.uk
Username: None
Password: None
Proxy/MMS Proxy: 193.030.166.002
MMSC/MMSC URL: http://mms.virginmobile.co.uk:8002
Port/MMS Port: 8080
MCC: 234
MNC: 38
Authentication Type CHAP
MMS APN Type: mms

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Re: I can't send SMS or MMS on my new phone

Hello stephenson_jack

 

Sorry to hear of the mobile issues around tests and picture messages. We appreciate you taking the time to make us aware of this via the forum and welcome to the community.

 

As @newapollo has already mentioned we would make sure the settings are all correct as above. In order to set up MMS you need to send one to yourself after ensuring everything is set as above. Once received you should then be able to send and receive from other contacts.

 

Please be aware that picture messages (MMS) are chargeable and wherever possible we would recommend using a data based application (ie WhatsApp) to send these as it is a free via those services.

 

Let us know how you get on.

 

Rob

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Message 4 of 16
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Re: I can't send SMS or MMS on my new phone

Thank you for your replies.

I have tried the settings but there aren’t all the fields as described. It doesn’t seem to have done the trick. 

Is there anything else it could be? 

Thanks

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Message 5 of 16
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Re: I can't send SMS or MMS on my new phone

HI stephenson_jack, thanks for the message and welcome to the forums, please can you click on the following link here and let us know is you are still having issues ^Chris 

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Message 6 of 16
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Re: I can't send SMS or MMS on my new phone

Hi Chris,

I have tried those setting and it still is not working. Is there someone I could speak to? 

I can’t even use the texting service recommended above as I can’t send a text to it. 

Jack

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Message 7 of 16
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Re: I can't send SMS or MMS on my new phone

Can you try sending a text with the 07 number and +44 to see if you are able to send the message? ^CW

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Message 8 of 16
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Re: I can't send SMS or MMS on my new phone

The message has failed to a 07 and a +44 number

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Message 9 of 16
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Re: I can't send SMS or MMS on my new phone

Can you try the sim in another phone to see if it works as this will ruler out a sim or phone issue. ^Chris 

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Message 10 of 16
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Re: I can't send SMS or MMS on my new phone

I’ve tried it in another phone and it still doesn’t work. My partner also bought the same phone on a similar deal with you and is having the same issue. 

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