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Zed2
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I can’t make calls

I am unable to make calls as it says I have no credit but I have unlimited calls and texts

 
I’ve been trying to call customer service and it won’t let me as it only provides the option of sending me a link when I need to talk to someone. I am not happy about this at all and has caused me a lot of stress
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Beth_G
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Re: I can’t make calls

Hi Zed2,

 

Thanks for your post and welcome to the community 🙂 really sorry that we haven't been able to respond to you sooner and for the issues you're having when trying to make outgoing calls.

 

Let me know if you're still seeking help with this - if you are, can you please tell me if you currently have a spending cap set to £0 on your account? While this shouldn't cause you any issues making calls included with your plan, it has been known to cause some this issue with other customers in the past. However don't worry, as it there is a simple fix for this issue on our end which I can certainly help you with from here!

 

Kindest regards,

 

Beth

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