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dancingrigga
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I can't get access to my Virgin Account

Hi

I can't get access to my Virgin Mobile account.

I have tried resetting password and resetting username but nothing will work. I have tried to call Virgin to reset but their service has been closed. I've tried texting them but no response.

Anyone know how I can get someone to help me?

Thanks

 

 

 

 

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John_GS
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Message 2 of 8
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Re: I can't get access to my Virgin Account

Hi dancingrigga

 

Thanks for posting and welcome to the community. Sorry to hear you're having trouble accessing the online account.

 

Can I confirm, have you registered and used the account before? If so, are you getting any error messages when you try and reset it?

 

Please also try to clear cache/cookies for me as this may help fix it.

 

Let me know how you get on 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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dancingrigga
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Message 3 of 8
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Re: I can't get access to my Virgin Account

Hi John

Thanks for replying, I have registered and used my account before, I have cleared my cookies and tried again. I get this message... 

That link is no more

The link you just selected was only valid for 24 hours after your request.

Would you like us to send you another email?

 

 



 

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Beth_G
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Message 4 of 8
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Re: I can't get access to my Virgin Account

Hi dancingrigga,

 

What is the original error message you receive when signing in? Is it that your credentials are incorrect?

 

thanks,

 

Beth

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dancingrigga
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Message 5 of 8
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Re: I can't get access to my Virgin Account

Hi Beth - I have forgotten my login details, I try to reset but the link they send me is out of date, I have tried several times. Is the Text Messaging Service working? Have Virgin just shut down all their call centres, it's very frustrating.  

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Zak_M
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Message 6 of 8
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Re: I can't get access to my Virgin Account

Thank you for coming back to us @dancingrigga 

 

I am sorry to hear that you are still having some issues there. The text messaging service is working however it dose take sometime for them to reply. 

 

I am going to drop you a PM to get some account details, ill be able to get this sorted for you. 

 

Please keep an eye on the envelope on the top right hand side of the screen. 

 

Kind Regards 

Zak_M 

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dancingrigga
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Message 7 of 8
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Re: I can't get access to my Virgin Account

Hi Zak

I don't seem to have recieved your PM yet?

 

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Emily_G
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Message 8 of 8
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Re: I can't get access to my Virgin Account

Sorry to hear you haven't received the private message I'll pop you one over now. 

 

Thanks, Emily.

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