Hi Everyone,Really sorry to bother you with this.I have reluctantly switched provider away from Virgin,as they were asking me to renew a contract at a cost four times what I was paying monthly.I asked them for a PAC number to migrate my old mobile number.The one I was given didn’t work,according to my new provider.Any attempt by me to try and speak to someone,or communicate through the website chat system ends up me going round in circles getting nowhere.In over 2 months I have made no progress,despite writing emails and sending texts. I have now blocked my bank details to see if that provokes some sort of response,which is not the way I normally conduct my business! I know Covid has meant the Virgin Team is disrupted,but I genuinely don’t know what to do next. Is there anyone out there who can offer some form of advice or guidance.Thank you in advance.
Thanks very much for taking the time to reply. We tried that,but the new provider doesn’t recognise the number and suggests gettting new pac code. mid there a ‘normal’ phone number we can call Virgin from using a non-virgin line?