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I can't create an account. There's a security question I didn't set up.

I tried to set up an account so I could transfer my PAC code to my new SIM. I phoned the number, but it told me to do it online.

I went to create an account by entering the SIM's number, but it asked me for a security question. I never set up a security question, so I'm not sure what to do about this.
I bought the SIM on a third-party website, so hadn't set up anything else with Virgin previously.

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Re: I can't create an account. There's a security question I didn't set up.

Hi Jonathan_MM, 

Thanks for your post and welcome to our community. 

Sorry you're having issues with accessing the online account to port in, this ins't good. 

So we can help with both, I'll just need to pop you a message and grab some details 🙂 

Emma_C - Forum Team
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