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soeren_T_T
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I can't call people in Germany from the UK

Hi, 

I cannot call people in Germany or receive calls from them. I am always told that the number is not available. I cannot find any help on the website. 

What can I do to fix the issue? 

Thank you for your help!

 

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John_GS
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Message 2 of 6
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Re: I can't call people in Germany from the UK

Hi soeren_T_T

Thanks for posting and welcome to the community. I am sorry to hear you're having issues calling people in Germany. Can you clarify for me; 

  • Is this from your mobile to a German mobile?
  • Is this from your mobile to a German landline?
  • Is this from your landline to a German mobile/landline?

Kind regards,

John_GS
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soeren_T_T
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Message 3 of 6
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Re: I can't call people in Germany from the UK

Hi John_GS, 

I have this problem when I call someone from my mobile to a German mobile and a German landline. 

Thank you for your help

Kind regards, 

Sören

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John_GS
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Message 4 of 6
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Re: I can't call people in Germany from the UK

Thanks for coming back to me. Ok so there are costs involved calling Germany, so this could be caused by a cap you've got on your account for the spend, a bar you may have put on for premium or international calls. Are you aware of anything like this?

Kind regards,

John_GS
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soeren_T_T
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Re: I can't call people in Germany from the UK

I was thinking that these calls were included in one of the roaming packages. 

Could you please explain why this suddenly changed as I was able make calls to Germany before without changing my spending cap? 

Thank you very much!

Kind regards, 

Sören

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Alex_RM
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Message 6 of 6
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Re: I can't call people in Germany from the UK

Hi Sören,

 

It's not roaming when you are in the UK, you can view all the mobile monthly charges for calls etc here

 

Alex_Rm

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