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Sabina68
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I am in abroad in India

I am in India , my phone has no connection, my number is 447858xxxx and i really need network here because I need to use it to do important things. 

 

[MOD EDIT: Personal and private information has been removed from this post.]

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Ashleigh_C
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Re: I am in abroad in India

Hi there @Sabina68

 

Thank you so much for your first post to our community forums and welcome to the team! 

 

I'm so sorry to hear that you are suffering from a loss of connection. We have edited this post to remove the number as we do not recommend sharing personal information on a public platform. We are also not able to arrange calls but we can help from here. 

 

When you say you have no service, do you mean you are not able to make calls or is the data not working? 

 

Thank you. 

Ash_C
Forum Team



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Sabina68
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Re: I am in abroad in India

Hi thanks for your reply. By service I mean the network when I can't make calls and take calls. Thank you 

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Ashleigh_C
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Re: I am in abroad in India

I'm sorry to hear that and thanks for clearing that up. 

 

I will send you a PM now so we can look into this. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

 

Thanks again.

Ash_C
Forum Team



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enlli
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Message 5 of 15
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Re: I am in abroad in India

In the meanwhile what make and model of phone?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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siva_ch
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Re: I am in abroad in India

I am also facing same issue, please let me know how do I fix this one.

Thanks,

Siva

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Steven_L
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Re: I am in abroad in India

Hey @siva_ch,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of the issues that you're having using your phone in India.

Did you activate roaming on your handset before you left the UK?

Regards,

Steven_L

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siva_ch
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Re: I am in abroad in India

No i have not enabled.

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Steven_L
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Re: I am in abroad in India

Thanks for coming back to us @siva_ch

Are you able to log into your online account to enable the roaming service?

If you do have access to your online account, please follow the below instructions to activate the services.

Sign in to Your Account
Select the Plans and devices tab
Select the Manage services tab
Turn ON roaming under the Going abroad
Turn OFF international call barring under Call barring.

Please let me know, if this works or not.

Regards,

Steven_L


 

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siva_ch
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Message 10 of 15
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Re: I am in abroad in India

All this settings are enabled, still does not work.

 

Thanks,

Siva

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