Hi I am waiting for a replacement Sim card and am anxious to receive this.I am having real problems trying to get through to Virgin on the phone. I have an order number. I am not sure the SIM card has been sent to the right address. Can you help?
Welcome to our Community Forums and thanks for your post.
I am sorry to hear you've not received you're SIM yet.
Let me take a look into this for you 🙂 Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my PM.
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Thanks for confirming your details via PM.
The sim card is on its way out to you. This was sent on 13/01 and can take up to 5 working days to be delivered. I can confirm it has been sent to the correct address 🙂
Let us know when you receive it.