Menu
Reply
Ron123
  • 13
  • 0
  • 0
Joining in
248 Views
Message 1 of 5
Flag for a moderator

How to use your Oomph SIM with an existing Virgin Mobile number

Hi. I was upgraded to the Oomph package and received a new Sim card with a new number. I wish to retain my existing mobile number, can you help me get this. I tried phoning 789 but was unable to speak to anyone and put on hold. Regards Ron

0 Kudos
Reply
Ryan_N
  • 2.09K
  • 104
  • 188
Forum Team
Forum Team
163 Views
Message 2 of 5
Flag for a moderator

Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi Ron123, 

 

Thank you for your post. 

 

I have been able to fix this issue. Are you still currently having this problem? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
0 Kudos
Reply
Ron123
  • 13
  • 0
  • 0
Joining in
152 Views
Message 3 of 5
Flag for a moderator

Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi Ryan_N

Thanks for the reply. But problem now resolved over the phone after I managed to get to talk to a Virgin operator without getting cut off .... First thing I told him that if I was cut off again that I would cancel my account with Virgin.
0 Kudos
Reply
Ryan_N
  • 2.09K
  • 104
  • 188
Forum Team
Forum Team
152 Views
Message 4 of 5
Flag for a moderator

Re: How to use your Oomph SIM with an existing Virgin Mobile number

Thank you for letting me know 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
0 Kudos
Reply
Hellsbells28
  • 12
  • 0
  • 1
Tuning in
60 Views
Message 5 of 5
Flag for a moderator

Re: How to use your Oomph SIM with an existing Virgin Mobile number

  • I've taken out a new virgin bundle that includes a new sim.
  • I rang and spoke to someone who said when the sim arrived I could get the deal transferred to my existing mobile number (I have a pay monthly account).
  • However when I rang back I was told it couldn't be done. Could someone please help me to arrange this?
  • Many thanks 
0 Kudos
Reply