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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Thank you for your message Bazzer. 

 

You're right in assuming so, on both parts. I will send you a private message to get that sorted out for you. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi,

I have an ultimate oomph. I received the sim card. I want to pac code my old number from bt mobile to my new virgin sim. 

The call center is closed and I can't make an account online as it keeps failing. Can someone help me please? I have the pac code from bt but can't speak to anyone from virgin to use it on my new oomph sim. 

Thanks 

Simon 

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Message 63 of 229
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

I want to keep my existing number with my oomph sim. I feel cooned as I was told this would be automatic

 

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Message 64 of 229
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

I have taken out a new Oomph package+have received a new SIMcard with a new mobile number. I already have a 30day rolling SIM contract with Virgin Mobile+would like to use my existing number. Can you help?

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Re: How to use your Oomph SIM with an existing Virgin Mobile number

I recently upgraded to the Ultimate Oomph bundle. All went well (eventually) but so far I still seem to be on my previous SIM plan. I contacted Virgin Media by telephone, went through the formalities with the agent, and was promised a call back that never came. I want to keep my existing mobile number. What do I need to do to get my SIM updated to the new bundle?

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Message 66 of 229
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hey Simon,

 

Sorry to hear that you've been unable to get in touch with us to discuss switching your number over from BT. Can you please confirm if you are still seeking help with this? If so, did you receive the PAC over 30 days ago? The PAC will expire if it hasn't been used within 30 days of it being provided.

 

Look forward to hearing back from you.

 

Beth

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Message 67 of 229
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi

 

I still have a valid pac but can't phone anyone at your contact number to get them to make it happen. Can I please speak to someone to help? 

There is no option to actually talk to a human being and I can't open a virgin mobile account to actually use the pac to transfer my old number. I am literally stuck! 

 

Thanks 

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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi johnmarshall479, dennislynne and thrice

 

Thank you all for your posts. 

 

If you can take a look through this thread you can see a lot of people have been in the same situation, I've been able to help resolve these. So what I will do is send you all a private message so that we can get this sorted once and for all 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

I will send you a private message to sort this @Carparkno1

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Message 70 of 229
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi there. I too have recently changed package to include the oomph 5gb sim. It turned up on Friday but when I tried it in my phone it was a new number. I got an email today with a bill for that new number but fortunately it was for zero. My account still says my old number which I’d like to keep please. I was promised over the phone that it would be simple to keep my old number but couldn’t understand why I need a new sim?

Ryan pleas help me too! Thanks. 

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