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Ryan_N
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Message 41 of 515
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Thank you for your words cch99 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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jaymeallan3
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Message 42 of 515
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Trying to transfer number to new virgin sim card. Online doesn't work. No one in call center to help. Can some one please help me set it up. 

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Ryan_N
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Message 43 of 515
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi jaymeallan3, 

 

Thank you for your post and welcome to the forums. 

 

Can I ask in which sense is this please? When you advise of trying to transfer your number, is that an existing one or one from another network? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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monsieurcurt
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Message 44 of 515
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi Ryan,

I've just receive my unlimited Oomph SIM and have my EE PAC code to give you (for transfer tomorrow) but nobody's in the call centres and I can't log in online because the mothers maiden name isn't working (and I can't call to reset it).

 

Please could you dm me and process the request?

 

Thanks!

Joe

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Ryan_N
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Message 45 of 515
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi monsieurcurt, 

 

Thank you for your post and welcome to the forums. 

 

Not a problem at all Joe, thank you for reaching out. What I will do is send you a private message so I can get this sorted for you 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
monsieurcurt
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Message 46 of 515
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Thanks Ryan, all sorted.
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awkward
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Message 47 of 515
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Thanks Ryan - all sorted. Great to deal with someone who is motivated to do the best for customers.

Andy

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Ryan_N
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Message 48 of 515
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Thank you both for your words. 

 

It allows others to see we are able to help out 🙂

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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toonforlife
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Message 49 of 515
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi Ryan

having the same problem and wondering if you could help please. Got oomph sim bundle with our new virgin media bundle. I have the sim in phone and working but need to register and get into account so i can use my pac code so i can use old mobile number. I get the to the bit where i need to enter security answer but haven't given one as i do not have an account.

 

thanks in advance for all time and help

 

Grant

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DanNg
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Message 50 of 515
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

I just joined virgin media with a fibre package and have a sim package as part of my new contract.I want to keep my existing number which is currently with three. I have a PAC code but I can’t seem to register online for mobile so it can request a transfer. Can you help with my number to be transferred to my new virgin mobile please? Thank you

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