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Zach_R
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi @DAZZAG72,

Thanks for confirming. I'm going to send you a private message in a moment so that we can acquire some additional details from you.

Please respond to this at your convenience and we can proceed from there in getting this sorted for you.

Thanks,
 



Zach - Forum Team


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Kitb
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Currently have 3 numbers with you.

Looking to change one of my sons numbers over to oomph SIM.

 

Thanks

 

Chris

 

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Gareth_L
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Message 453 of 455
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hello Kitb

Thanks for your post 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_

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Kitb
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Message 454 of 455
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Currently have 3 numbers with you.

Looking to change one of my sons numbers over to oomph SIM.

Thanks

Was unable to continue private conversation with Gareth yesterday

Chris

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Gareth_L
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Bad news Chris 

 

 

  • If you're out of contract or on a 30-day rolling contract with the existing SIM - we can process the change immediately so your Oomph package uses the existing number you want to keep.
  • If you're still in contract on a classic, freestyle of 12-month SIM only contract, you'll need to pay the outstanding amount to be able to upgrade. We can't help in this scenario, you'll need to speak with us on 789 or 0345 600 0789 to discuss paying the outstanding amount
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