Menu
Reply
Ryan_N
  • 2.09K
  • 104
  • 188
Forum Team
Forum Team
3,423 Views
Message 31 of 518
Flag for a moderator

Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi E32, 

 

Thank you for your post and welcome to the forums. 

 

I apologise you have had this experience, but please allow for me to put it right. I will send you a private message over so I can sort this for you. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
MargD1980
  • 1
  • 0
  • 0
Joining in
3,409 Views
Message 32 of 518
Flag for a moderator

Oomph SIM with an existing Virgin Mobile number and keep old number

Hi, I’ve just been speaking with a member of staff on Twitter about keeping my old Virgin Media mobile number but transferring over to the Oomph package / tariff we’ve been offered as part of our TV and broadband service. Can someone please assist? Thank you.

0 Kudos
Reply
Ryan_N
  • 2.09K
  • 104
  • 188
Forum Team
Forum Team
3,408 Views
Message 33 of 518
Flag for a moderator

Re: Oomph SIM with an existing Virgin Mobile number and keep old number

Hi MargD1980, 

 

Thank you for your post and welcome to the forums. 

 

It was me that you have been speaking with on Twitter, as I have been dealing with this thread resolving the same issues 🙂 I will send you a private message to look into this for you 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
0 Kudos
Reply
Waves
  • 1
  • 0
  • 0
Joining in
3,382 Views
Message 34 of 518
Flag for a moderator

Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi I'm seeing quite a few people wanting to transfer their existing number to a new SIM with Virgin, I've also tried calling the number but no one is able to pick up so I was wondering if someone able on the forum is able to help me? 

Thanks a lot!

0 Kudos
Reply
Ryan_N
  • 2.09K
  • 104
  • 188
Forum Team
Forum Team
3,378 Views
Message 35 of 518
Flag for a moderator

Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi Waves, 

 

Thank you for your post and welcome to the forums. 

 

Funnily enough, I am seeing the same thing too! - Jokes aside, I apologise you've not been able to get this resolved. What I will do is send you a private message so I can sort this for you 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
0 Kudos
Reply
cch99
  • 2
  • 0
  • 0
Joining in
3,356 Views
Message 36 of 518
Flag for a moderator

Re: How to use your Oomph SIM with an existing Virgin Mobile number

I wish to use my new Oomph SIM with my existing virgin mobile number . 

Could someone help me please . 

Thankyou

0 Kudos
Reply
Maggy1
  • 1
  • 0
  • 0
Settling in
3,349 Views
Message 37 of 518
Flag for a moderator

Re: How to use your Oomph SIM with an existing Virgin Mobile number

Please would someone contact me about transferring my number to an Oomph SIM. I have spent the last hour and a half trying to do this online/phone but no joy. All options via 789 state call centres are closed and Live Chat appears not to exist. Your customer service really is awful at the moment

0 Kudos
Reply
awkward
  • 3
  • 0
  • 0
Joining in
3,343 Views
Message 38 of 518
Flag for a moderator

Re: How to use your Oomph SIM with an existing Virgin Mobile number

I am also in the same boat. Changed my Virgin Media package, took up the offer of the Oomph SIM card for my daughter on the understanding that she could cancel her existing Virgin Mobile pay monthly account, swap in the new SIM and keep her old number. Failed to get the transfer done despite several attempts to navigate online help, call 789 etc.

Hoping @Ryan_N can help me too!

 

 

0 Kudos
Reply
Ryan_N
  • 2.09K
  • 104
  • 188
Forum Team
Forum Team
3,333 Views
Message 39 of 518
Flag for a moderator

Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi cch99, Maggy1 and awkward. 

 

Thank you all for your post and a warm welcome to the forums. 

 

First off I want to start by saying I apologise for the experiences you've had when calling. As you can see from the above posts I have been working to get these issues resolved, so don't worry I will do my best with you also. Please understand also that this would be my first time in speaking with you about this and I hope I can turn that bad experience into a good one 🙂 

 

I will send you each a private message so we can get the ball rolling 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
0 Kudos
Reply
cch99
  • 2
  • 0
  • 0
Joining in
3,325 Views
Message 40 of 518
Flag for a moderator

Re: How to use your Oomph SIM with an existing Virgin Mobile number

Ryan has sorted this problem for me ! What a star ! Thanks again .

0 Kudos
Reply