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Message 21 of 228
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

for anyone who is trying to do this please note Today  it’s been done for me successfully in 10 minutes flat by @ryan_n on here.  
he’s done what no one else could do in weeks!   I’ve been at the end if my tether and he just casually pressed a few buttons and I’m all sorted. It’s Been and amazing Experience talking the @ryan_n

whatever he’s earning...it’s not enough.  Take a bow Sir.  Outstanding service Ryan.  You’re my go to guy

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Message 22 of 228
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Thank you so much for your kind words! I am just glad I could get it done for you there and then 🙂 

 

If you ever need anything in the future just give me a shout 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Message 23 of 228
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

All sorted now thanks to Ryan_N who has saved me a lot of hassle and transferred my number over to the Oomph sim. Thanks again

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Message 24 of 228
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Thanks again 🙂 

 

Enjoy the rest of your day

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Message 25 of 228
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Re: How to use your Oomph SIM with an existing Virgin Mobile number


hi 

I currently pay for my daughters mobile phone, her dad has signed up to virgin media as an ultimate oomph customer and has been given a sim as part of the package.  We wanted to port her number over to the new sim but because I’m named on one account and he is named on the new account Customer services are refusing to port the number over.   There must be a way to do this, please can someone help me with this problem? Ive currently got a teenager melting down at the thought of changing her number. Thanks 

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Message 26 of 228
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi Amumford, 

 

Thank you for your post and welcome to the forums. 

 

Sorry to hear about this, the team wouldn't be refusing to port the number, as It's just not possible you can't port internally, only from a different network. What would need to happen is the current number would rather need to be out of contract and able to upgrade/downgrade, allowing then for this to be moved out of your name and then moved into your husbands name. That would need a credit check placing on your husband - (It's only an internal one, not one that effects credit files) to then bring the number to the Oomph SIM. It sounds really complicated but I have been sorting these out and I am able to resolve the problem 🙂 We would need to speak with your husband as well to confirm he's okay with that being done. 

 

If you're happy with this, let me know and I will send you a private message to get the ball rolling 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Message 27 of 228
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Yes please contact us, thank you Ryan 

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Message 28 of 228
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Massive thank you to @Ryan_N for all his help.  He sorted out the problem today and my daughter number is now on the new account.

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Message 29 of 228
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Thank you for taking the time to post this, it helps others see we get it fixed over here 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Message 30 of 228
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

today is the third time now I've been told I would get a call from the oomph team but haven't, I don't know how I'm supposed to resolve the issue when they're saying they'll do one thing but never do and I was promised I'd 100% be called today as it was supposedly marked as urgent. I'm paying for something I don't even physically have and no sign of resolving it so I can only assume that's a breach of the contract? This is just getting ridiculous now

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