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Message 11 of 224
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

been trying to find out what dept to get through to to ammend this for me. wife has a virgin sim 30 day rolling contract and want to use this on the sim that has come with my Oomph package , please help....

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Message 12 of 224
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi eduolmeda, 

 

Thank you for your post and welcome to the forums. 

 

Just as above, I apologise that this is the case. Can I confirm if this is still an issue at the moment? If it is, let me know and I will send you a private message to look into this for you 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Message 13 of 224
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi Upkaar, 

 

Thank you for your post and welcome to the forums. 

 

Just as above, I apologise that this is the case. Can I confirm if this is still an issue at the moment? If it is, let me know and I will send you a private message to look into this for you 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Message 14 of 224
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi ifu04635, 

 

Thank you for your post and welcome to the forums. 

 

That wouldn't be a problem at all, just like the top of this thread there are a few things that stops me from being able to do so but we can check that out 🙂 I am going to send you a private message to look into this. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Message 15 of 224
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi geoffseal, 

 

Thank you for your post and welcome to the forums. 

 

That wouldn't be a problem at all, just like the top of this thread there are a few things that stops me from being able to do so but we can check that out 🙂 I am going to send you a private message to look into this. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Message 16 of 224
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi. I have been asked to post here by your twitter social media team.  I have been trying to do this for weekend and are getting nowhere.    The mobile team say it’s not them and the household team say not them either.  I can see in here it can be done so that’s positive but I really really need someone to own this. I’ve made 17 calls benn disconnected 4 times.  There is an unresolved complaint.  Next step unfortunately will need to be offcom unless you can simply move original virgin mobile number over to new oomph sim within my household package.  

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Message 17 of 224
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi MMooney, 

 

Thank you for your post and welcome to the forums. 

 

I appreciate you doing that, it was myself who you spoke with on social media 🙂 What I will do is send you a private message so we can get this sorted once and for all 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Message 18 of 224
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

That’s me replied 

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Message 19 of 224
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Got that now 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Message 20 of 224
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

for anyone who is trying to do this please note tiday it’s been done for me successfully in 10 minutes flat by @ryan_n on here.  
he’s done what no one else could do in weeks!   I’ve been at the end if my tether and he just casually pressed a few buttons and I’m all sorted. It’s Been and amazing Experience talking the @ryan_n

whatever he’s earning...it’s not enough.  Take a bow Sir.  Outstanding service Ryan.  You’re my go to guy!