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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hello there

Same issue as above - got my PAC code from O2 as I'm out of contract and I've put my new SIM into my iPhone. Just want to transfer my number now!

D

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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Thank you for the words @lindawaterson

 

@cllrdavidm, thank you for your post 🙂 - Can I ask what issues you're faced with when trying to port? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Thanks, Ryan - it's sorted now. Was on hold a while but all done in the end. Thank you!

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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Ah perfect! Really appreciate you coming back and letting me know. 

 

Keep safe. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi i have a broadband package with an oomph sim, my wife is on a monthly rolling sim only contract with virgin and i want to transfer her number to the oomph sim, i tried calling virgin and after a 1 hour call they said the last thing they could do was issue a pac code for my wifes old number then transfering to a different network and then transfering back to the oomph sim. Is there a simpler way to transfer my wifes number to the oomph sim?

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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hello Ryan

Any chance you could DM me please, with the following:

  • What is included in my Oomph unlimited data sim (texts, calls, abroad, etc.)?
  • If I need to do anything else with my current provider apart from get a PAC code? (for example unlock my phone)?
  • How long the transfer would take from my phone to the new sim?
  • If I could purchase a new handset only to go with this sim?

Sorry for all the questions but I cannot reach anybody and have been on hold for an hour at least five times this week. 

 

Thanks 

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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi @mo1420

 

Thank you for your post and welcome to the forums. 

 

The only way it would be possible is if your wife's number is under your name on the account unfortunately. As the original message on the thread states, we can only do this with the account holder. If you're not the account holder, what you have advised would be the easiest way of doing it. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi @bowmc49,

 

Thank you for your post and welcome to the forums. 

 

I wouldn't need to send you a private message to answer them questions 🙂 Answers are as follows; 

 

  • Look on your online account, or you can also download the Virgin Mobile app which would show you your allowances
  • I can't answer that question as I don't know the circumstances around the phone, have you tried the SIM in the phone yet? 
  • Porting your number takes 1 business day to complete - 24 hours. 
  • I don't understand this question sorry? 

If you could shed a little more light on the questions, I would be able to help 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

I have had my sim a couple months and want to port over my old number (I have the PAC), I tried to register online as I never setup an account for my number but it keeps asking for security question answer and its definitely never been set by me (and all possible answers are incorrect), I assume my number is somehow linked to its previous account or there is an incorrect flag on new sims...

Anyway my main issue is it says call 789 to get help with this which I have done, choose option 5 for account/reporting phone stolen and it then says press 1 to get a link to this page... it eventually restates it with press 1 to get the link or the call will be ended, if you press a different option it hangs up or if you leave it then it hangs up! I pressed 1 next time round and it sent me a link to the FAQ which just says CALL 789!!!!!

Ill be honest I never expect great support from VM, the service is great but customer service has always failed me but someone has royally messed up here... why has no one checked the support filter? Its clearly broken and stopping anyone getting through, I tried the other main menu options like billing etc and I hit the same brick wall with press 1 and FAQ links which are useless.

Can someone just help transfer my number with the pac code I have please? I have all my billing setup when I joined so I dont even care about the account issue, its only been highlighted because I want to bring my other number over now!

Thanks!

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Re: How to use your Oomph SIM with an existing Virgin Mobile number

I've been having exactly the same issues as commentators above, struggling with both the text chat (the bot is often useless) and with trying to call (which doesn't give you the option to get through to a real person). I have an Oomph SIM, I cannot register my account online in order to transfer my number via my PAC code from my old provider. This has dragged on for days and I would be very grateful if someone from Virgin could help me get this sorted.

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