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How to use your Oomph SIM with an existing Virgin Mobile number

We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.

Using an existing Virgin Mobile number with your new Oomph SIM:

  • If you're out of contract or on a 30-day rolling contract with the existing SIM - we can process the change immediately so your Oomph package uses the existing number you want to keep.
  • If you're still in contract on a classic, freestyle of 12-month SIM only contract, you'll need to pay the outstanding amount to be able to upgrade. We can't help in this scenario, you'll need to speak with us on 789 or 0345 600 0789 to discuss paying the outstanding amount

Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.

If we're unable to process the package change immediately then it will take effect from your next refresh date.

If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.

If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.

Kev

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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Please could a member of the team contact me thanks

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Re: How to use your Oomph SIM with an existing Virgin Mobile number

I am joking virgin media with a fibre package and have a sim package as part of my new contract with you.  I want to keep my existing number which is currently with three. I have a PAC code but I can’t seem to register online for mobile so it can request a transfer. Can you help with my number to be transferred to my new virgin mobile contact?

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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi Mike1959,

 

Thanks for your post - I'll pop you over a private message so I can help you.

 

Please check out the purple envelope for a message from me.

 

Thanks,

 

Beth

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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi Shaun007, 

 

Thank you for your post and welcome to the forums. 

 

Great to have you on board with us! All you would need to do is call the team on 0345 600 789, and they would be able to do this for you. Whilst you're here, I can do it though 🙂 So I will send you a private message to get this sorted. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi,

I have the exactly same problem than Shaun007. I have contracted this service weeks ago and I have not received the new SIM card yet. Could you help me?

Thanks,

Francisco Bejarano

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Re: How to use your Oomph SIM with an existing Virgin Mobile number

HI bejarano, 

 

Thank you for your post. 

 

Not a problem at all, for me to do this I will have you send you over a private message to get the ball rolling. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hello,

Finally I received the SIM card but after more than 30 days I have had to request another PAC number from my previous company.

Now the problem is that I try to register in my account of "Virgin Mobile" to make the port but it asks me for an "answer security". I have tried to call several times but it is impossible to contact, you have not activated the chat or any other way to access it.

Please if anyone can help me access my account to keep my old number in the new account I would appreciate it.

Thanks.

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Unable to set up account to transfer old number

Hello,

I'm a new Virgin Mobile customer and I want to transfer my existing number from Three. I have the PAC code but your website isn't allowing me to set up an account to do so. It's asking for the answer to a security question but not stating what the security question is (probably because I wasn't asked to set one up).

When I try to use the forgotten password function, I receive an error message saying the system doesn't recognise my details. 

Any assistance greatly appreciated.

Cheers,

Upkaar

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Re: How to use your Oomph SIM with an existing Virgin Mobile number

Hi

I am looking to transfer my existing virgin mobile number to the Oomph sim/package I have just taken out. Could someone please help?

Thanks

Richard

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