Virgin Media Community

[wasPAYG]

I have a phone just for use in emergencies which was on the PAYG service and I only switch it on every few months to make a call to keep the SIM active. But when I switched it on last time it had stopped working, apparently PAYG has been abandoned since I last used it. The phone won't even call 789 for customer service. So how do I get a refund of the credit I had on it? The terms and conditions said the credit wouldn't expire so long as I used the phone often enough to keep the SIM active, which I did until it stopped working, so at the very least I ought to get my money back!

[Carley_S · Accepted solution]

Hi @wasPAYG

Welcome to the community!
Sorry to hear that you have been affected by the discontinuation of our PAYG SIM's. We can have a look to see if you have any credit remaining on the account and process you a refund for the amount. Please join me on private message so I can locate the account and pass account security with you. You can see your private messages at the top corner of the screen in the envelope. 

[Carley_S]

Thank you for joining me on private message @wasPAYG. 

Hopefully that's all confirmed for you and your questions answered. If you do have any other questions or concerns, please don't hesitate to post again on the community forums, we'll be here to help :). 

All the best,