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Tina10
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How to order an additional SIM on my mobile family account

Hi, we have two SIMs on our Family account already and I want to purchase another one for a phone I  own. I want to port my existing mobile number from my existing provider. I have the PAC code but I cannot see how to order the SIM and indicate that I want to retain my existing number on the Virgin website and I an confused how to go about it. 

Advice gratefully recieved.

 

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Robert_P
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Re: How to order an additional SIM on my mobile family account

Hello Tina,

 

Thanks for taking the time to contact us in regards to adding an additional SIM to your current plans. We appreciate you raising this via the forums.

 

We aren't able to add another SIM to your account via the forums I'm afraid. You can call the team on 789 from a Virgin SIM or 0345 600 0789 from any other line and they'll be happy to set this up for you, alternatively you can use one of these contact methods virg.in/VMcontact to request this.

 

Thanks

 

Rob

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