Virgin Media Community

[Westwoodo]

Could someone advise me on making a complaint against virgin mobile? I was in live chat trying to upgrade my sim only deal to a phone as well, the conversation lasted 2 hours 10 minutes with replies taking up to 20 minutes each, I was offered a 128gb iphone 12 and airpods for £31 a month, I agreed to this, was then left hanging for 25 minutes whilst operators changed, then another 20 minutes whilst the operator read through what was agreed, he then told me what I had agreed to, which I said was correct, 15 minutes later I got a reply to say what I was offered wasn't actually a offer, so i've wasted 2 hours 10 minutes and ended up with nothing.

The operators names were Sue and Merlowe.

[enlli]

https://www.virginmedia.com/help/virgin-media-complaint

I notice on the website the iPhone 12 is £34 per month and I can't see an airpods deal. 

£1224 is a hell of a lot to pay for a phone that is £774 from Carphone Warehouse and £681 from the company that supplied my last 2 phone.

[Westwoodo]

I get the ooomph sim through my tv deal with virgin. Thank you for the link I have made a complaint.

[Martin_N]

Hi Westwoodo,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issues you've had your Virgin Mobile deal. 

If you have submitted a complaint then then the team will be in touch within 28 days to provide a resolution. 

^Martin