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How to get your PAC code during SIM swap

Please be aware: if we recently sent you a new SIM card you must insert it into your phone before you request your PAC/STAC code. If you text to request your PAC/STAC code using your old SIM card your request will fail.

If for whatever reason you don't have your new SIM card, please create a new post and our Forum Team will be in touch to get everything sorted for you.


The do's and don'ts. Keep the community welcoming for all. Follow the house rules

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