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Bradley1
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How to get replacement for a broken sim

My sim card has stopped being detected by my phone, Yet other sim cards are being detected and are working fine. So I assume that the Sim has somehow stopped working so I'm here now to ask if there is any way of ordering a replacement sim with the same number online.

Thanks.

Brad

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Emma_C
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Re: How to get replacement for a broken sim

Hi Bradley1, 

Thanks for your post and welcome to our community. 

Very sorry that your SIM has stopped working, this isn't good. 

As other SIM cards are working it does sound like a SIM or account issue, so we can certainly have a look into this. 

I'll need to pop you a personal message to do this and we'll take it from there

Emma_C - Forum Team
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Emma_C
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Re: How to get replacement for a broken sim

Thanks for the information @Bradley1

A new SIM has now been sent, this will arrive within 3-5 days. 

The SIM will need activating so please follow the instructions it comes with to do that. 

Any credit will also remain on the SIM as well as your current plan. 

Any problems let us know 🙂

Emma_C - Forum Team
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