Virgin Media Community

[Drkangel21]

So Virgin offer unlimited data on your Virgin mobile when broadband goes down. Information on app advises me to call 789 from Virgin mobile. I tried to call but the contact centre is closed.

How can I obtain the free data out of business hours, when the majority of the broadband downtime occurs?

[MattjVideos]

call 150 and press 2 for virgin mobile and explain why u called

[David_Bn]

Thanks for your post on our Community Forums Drkangel21, and a very warm welcome to you!

Can you please advise me where the information in regards to Virgin Media offering unlimited mobile data when the broadband connection drops?

Do you have any links to this?

Kindest regards,

David_Bn

[Drkangel21]

 

Hi Matt

Thanks for your response.

There is no one who can help out of business hours. The line is only open for reporting phone lost or stolen,

My point is you cannot request to use mobile data at no charge when your broadband is down, out of business hours (8pm - 8am)