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How to cancel and pay monthly phone order that is parked

My order was suppose to be delivered on the 27/04/2020 but has been parked since the 24th. Haven’t recieved any texts or emails and want to cancel my order as I no longer need or want your phone or services. Have tried posting messages on her before about my order and have been actively checking emails etc. 

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Re: How to cancel and pay monthly phone order that is parked

HI Jack111111111,

 

Thank you for posting to the Community. 

 

I am very sorry to hear you have not received your handset and that the order is now parked.

 

I would be happy to look at this via private message to check what has been happening but I am afraid we won't be able to cancel the order from here as this would need to be completed by our sales team. 

 

Could you please let me know how you would like to proceed and we will will be happy to assist.

 

Thank you 

Nat
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