I've used the live chat and text service. They say I need to phone 789.
I've phoned 789 and the other numbers. They say I can't cancel a 30 day rolling contract as I also have a separate freestyle handset loan.
Go to Answer
Thank you for coming back to us, if you wish to cancel you would need to pay your phone side of things in full also.
It maybe wise if you familiar yourself with the Freestyle contracts.
The SIM side is 30day contract and can be cancelled at anytime, loan payment for phone will continue as normal.
If taking number with you get a PAC code, if not get a STAC code, these can be done from within your mobile online account or by text https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/end-it-with-a-text-mobile-swit...
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