I have a sim only deal atm but was told I will get a phone does anyone know how long this takes
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I find this confusing. Have you tried to take out a contract?
Where you told you were eligible to apply for a phone when you have been on SIM only for a set time?
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As @enlli said, I'am also confused about what you're referring to.
if you are on a sim only deal, you will not be given a phone as the deal is for sim only. Have you been advised by the team that you would be due a handset as well as the sim card?