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JPW2
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How long does it take for new SIM to become active?

Received SIM yesterday for SIM Only Monthly Contract and not active 24hrs later even though leaflet says within 10 mins.

SIM is recognised by phone as Virgin but emergency calls only.

Carphone Warehouse say can take 48hrs … is that correct?

Thanks 🙂

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Paul_DN
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Re: How long does it take for new SIM to become active?

Hi JPW2,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues activating your new Sim card, it can take a little while to activate, did you have to text to activate the Sim card or was this already done?

 

Regards

 

Paul.
 

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JPW2
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Re: How long does it take for new SIM to become active?

Hi Paul

Thanks for replying to me.

Last Sunday I received an email from the Virgin Media Team to say the sim card i'd been sent from Carphone Warehouse was invalid and they were sending out a new one. The problem is that I still haven't received it so i'm not happy.

I called Virgin but got cut off after they said to text instead!

I have made a complaint to Virgin.

Regards

Julia
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Emma_C
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Re: How long does it take for new SIM to become active?

Very sorry about this Julia. 

If you've still not had the SIM card then we'd love to have a look into it from here so I'll pop you a personal message. 

Just reply when you can and we can take it from there. 

Thanks. 

Emma_C - Forum Team
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