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How have I reached my spending If I haven’t got one.

Just tried to send a text message my phone is saying I’ve reached my spending cap Although I haven’t got one don’t understand this any help thanks

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Re: How have I reached my spending If I haven’t got one.

Hi Barney2020, 

Thanks for your post and welcome to our community. 

Really sorry for any concern this has caused, I can appreciate you're keen to know what's going on. 

How did you set up the account? You would have been given an option to set up a spend cap online or over the phone. 

If you haven't set one up then it's possible it's an error and we need to look into this. 

Has this been sorted since your post?


If not let us know and we'll be able to help from here.

Emma_C - Forum Team
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