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Syncretia
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How do you unlock a phone locked to carrier

Hi

I have a old handset that is locked to virgin mobile. I want to use my sky sim in it on a temporary basis while my usual phone is getting fixed.

How do I get it unlocked so I can use it, at the moment if I put sim in it asks for sim (me) code.

Regards

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Robert_P
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Re: How do you unlock a phone locked to carrier

Hello Syncretia

 

Thanks for posting in regards to your handset and getting it unlocked, we appreciate you raising this via the forums and welcome to the community.

 

Can you confirm a few details for us please:

 

  • Was the handset purchased from us
  • Make and model of handset

Thanks

 

Rob

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Syncretia
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Re: How do you unlock a phone locked to carrier

Hi Rob

It was a virgin network only phone purchased from Argos at least 5 years ago.

it is a Alcatel Pixi 4 model number 5010x.

Regards

Kelly

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Robert_P
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Re: How do you unlock a phone locked to carrier

Thanks Kelly, do you know if the handset was ever registered on your account? To be able to request an unlock code they sometimes need to be registered.

 

Rob

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Syncretia
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Re: How do you unlock a phone locked to carrier

Hi Rob

It isn’t my handset so was not registered to my account.

My mum purchased it for a Xmas present for my sister years ago, my sister took it out the packaging but never used it. So it was given to me when mine broke as I can’t afford to get mine fixed until after pay day on the 23rd December. 

Regards 

Kelly

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Akua_A
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Re: How do you unlock a phone locked to carrier

Thank you for letting me know @Syncretia.

In this case, I have sent a private message regarding this issue to see how to best help. Please lookout for the purple envelope and provide a response when you can. 

Thanks,

Akua_A
Forum Team



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